Frequently Asked Questions
Everything you need to know about your next timepiece or strap upgrade.
How do I know which watch strap size to order?
To find your correct size, measure the width between the lugs of your watch (where the strap attaches) in millimeters. Most watches require a 18mm, 20mm, or 22mm strap. Detailed measurement guides are available on each product page.
Do you offer international shipping?
Yes, we ship worldwide. We offer several shipping tiers including standard tracked mail and express courier services like DHL to ensure your order reaches you safely regardless of your location.
What is your return policy?
We offer a 30-day return period for all unused items in their original packaging. If you are not completely satisfied with your purchase, you can return it for a full refund or an exchange.
Are your watch straps compatible with Apple Watches?
Our standard straps can be used with Apple Watches if you use a compatible lug adapter. We also offer a dedicated range of straps specifically designed with built-in connectors for all Apple Watch series.
Do your watches come with a warranty?
All watches purchased through WatchGecko come with a minimum 24-month manufacturer's warranty covering any mechanical or manufacturing defects.
How should I care for my leather watch strap?
To prolong the life of your leather strap, avoid direct contact with water, heavy perspiration, and perfumes. Clean it occasionally with a damp cloth and use a high-quality leather conditioner to keep the material supple.