Returns & Exchanges
At WatchGecko, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn watches and accessories. If your new strap or timepiece isn't perfect, simply follow our streamlined process for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Ensure all products are in their original, unworn condition with tags attached, and pack them securely in the original WatchGecko packaging.
Ship to Our Warehouse
Generate your prepaid shipping label through the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing